QuickBooks Maintenance Updates

QBO down

It can happen.  QuickBooks needs maintenance.  Normally, it is scheduled in the evenings when we are sleeping.  This week I noticed some subscribers were having a problem getting paid with Paypal-American Express payments.  So QuickBooks became a bit slow while they worked on the system.  A little "clogged up".  Today, I logged in and worked in it.  Again, slow. Then I got this message:  "QuickBooks is offline and we are working on it".  Great!  Well just like your computer can have issues, so can the system.  I saw some rant's "will QuickBooks tell my employees no payroll?"  "Will QuickBooks pay my fee if my sales tax is late", etc. etc.  So what should you do?  Here is what I do:

  1. Go for a walk.
  2. Have another cup of coffee
  3. Have lunch or take a break, do another office job that doesn't require QuickBooks.
  4. Meditate

Honestly, the system was not down for long, but it is very frustrating.  Especially when it was slow.  I actually experienced some red exclamation marks on the client's file that I was working on that stated, "we are encountering an issue with the system and there is an error on our part".  I could not see this client's customer list details.  

So a big shout out thank you to Karen Magno, who shared this link on Facebook:   ​

Just sign up to be notified of outages in QuickBooks.  I signed up for text notifications but you can also be emailed.  Here is a short video to show you how I signed up.

If you would like to see additional videos on specific issues you are with QuickBooks Online, feel free to reach out to me on my Facebook page.

Lynda Artesani

Lynda Artesani is the president of Artesani Bookkeeping where she uses her expertise and organizational skills to help her clients thrive and become profitable. Lynda is a member of the Intuit Trainer Writer Network. She is an alumni member of the Intuit Advisory Board. Additionally, she is the first Expert Columnist for the QB Community forum. She is also a co-founder in a Facebook group called QB Community Live!