QuickBooks Payments are not depositing

quickbooks payments

QuickBooks payments are clogged up.  They just sit there.  Like this kitty.  They don't move. The bank feed shows an  "Intuit Sol" deposit but you cannot match it because it is not auto-populated.  The system is not doing the last step in the process of automatically making the deposit.  How do you figure out what payments go into the deposit?  Where do you search?  Who do you call?  

QuickBooks Payments:  It is supposed to be automated...

It is.  That is probably why the "QuickBooks payments" tab in the make deposit window are a bit hidden.  (See this blog post of hidden things to see where you find them.) . But there is a known issue with QuickBooks payments not grouping and depositing.  They sometimes get stuck. I actually came across this issue while working with a clean up client and she had a ton of payments in there not depositing that were all dated in  2017.    I contacted QuickBooks Diamond Team Support (they are amazing!) and sure enough, it's a bug.  

So, what are the steps?  How do I fix it?

The first step is go to gear>account settings>payments and log into your merchant account.  Go to reports>deposit and create a report in the date range that is inclusive of your missing deposit.  Open it on the screen and expand it to see the customer payments details.  See the video below to see the steps. 

Create the deposit in QuickBooks by grouping the payments...

Back in QuickBooks, go to + bank deposit and select your payments.  Once you do find the payments and group them.  Create the deposit and match it in the bank feed.  Done!  Simple! 

Last piece of advice: This should be automated...

So, it seems to "fix" itself if you clear them out entirely.   There is a definite problem with this automated system for sure.  But at least this is a way to fix it.  Sure, it's a manual fix, but it's a fix so you can continue depositing and reconciling and keeping your records current.  Hopefully, soon Intuit will repair the program so this feature works seamlessly again.  Until then, use the steps above to keep on working.

If you have any questions or would like to see a future video on another topic, please reach out to me on Facebook.

Lynda Artesani

Lynda Artesani is the president of Artesani Bookkeeping where she uses her expertise and organizational skills to help her clients thrive and become profitable. Lynda is a member of the Intuit Trainer Writer Network. She is an alumni member of the Intuit Advisory Board. Additionally, she is the first Expert Columnist for the QB Community forum. She is also a co-founder in a Facebook group called QB Community Live!